Terms & Conditions

About Drivora

Drivora is a transportation technology platform designed to connect riders with independent drivers.

Drivora provides technology that allows riders to request transportation and allows drivers to receive and manage ride requests.

Drivora does not necessarily provide the transportation itself. Drivers are responsible for providing transportation services using their own vehicles and are responsible for complying with all applicable laws, licensing requirements, insurance requirements, and safety requirements.

Eligibility

You must be legally permitted to use transportation services and enter into agreements under applicable law.

Drivers must meet all applicable legal requirements for operating a vehicle.

Drivora may require drivers to provide information or documentation necessary to verify their eligibility to use the Platform as a driver.

Rider Accounts

A rider does not necessarily need to create an account to request a ride through Drivora.

Depending on the features being used, Drivora may collect information necessary to process and coordinate a ride request.

Providing inaccurate, misleading, fraudulent, or intentionally incomplete information may result in cancellation of a ride or restriction of access to the Platform.

Driver Accounts

Drivers may create an account and apply to use Drivora as a driver.

Approval to use the Platform as a driver is subject to Drivora's applicable requirements and verification process.

Drivers are responsible for keeping their account information accurate and secure.

Driver Responsibilities

Drivers are responsible for:

• Operating their vehicle safely.
• Maintaining a valid driver's license.
• Maintaining any legally required permits, registrations, and insurance.
• Maintaining their vehicle in a safe and legally compliant condition.
• Following applicable traffic and transportation laws.
• Treating riders respectfully.
• Keeping their account credentials secure.

Rider Responsibilities

Riders are responsible for:

• Providing accurate pickup and destination information.
• Treating drivers respectfully.
• Following reasonable safety instructions from the driver.
• Not intentionally damaging a driver's vehicle.
• Not using the Platform for unlawful activities.
• Not requesting transportation for purposes that could create an unreasonable safety risk.

Ride Requests

Submitting a ride request does not necessarily guarantee that a driver will accept the request.

A ride becomes an accepted ride when a driver accepts the request through the Platform.

Drivers may accept or decline available ride requests.

Drivora may cancel, restrict, or modify a ride request where necessary because of technical issues, safety concerns, suspected misuse, unavailable drivers, inaccurate information, or other circumstances affecting the Platform.

Fares

Drivers set their own ride rates where permitted by the Platform.

The fare presented to the rider is based on the applicable information provided through the Platform.

Drivers are responsible for ensuring that their rates comply with applicable laws and regulations.

Drivora does not guarantee any particular level of earnings, number of rides, or demand for drivers.

Drivora Platform Fee

Drivora currently charges drivers a platform fee of $5.00 BSD for each completed ride.

Driver signup is currently free.

The platform fee is separate from the fare charged for the transportation service.

Drivora may change its platform fees in the future. Where appropriate, updated fees will be communicated through the Platform or other reasonable means.

Payments

Payment methods available through Drivora may vary depending on the features and services available at the time.

Where cash payment is available, riders may pay the driver directly.

Where digital payment functionality is available, payments may be processed through the applicable payment service.

Drivora is not responsible for errors, delays, failures, reversals, or restrictions imposed by third-party payment providers.

Cancellations

A rider may cancel a ride request where cancellation functionality is available.

A driver may also decline or cancel a ride where permitted by the Platform.

Drivora may restrict accounts that demonstrate repeated abuse of the cancellation system or other behavior that negatively affects the Platform.

Safety

Users should exercise reasonable care when using transportation services.

Riders should verify that the vehicle and driver correspond to the information presented through the Platform before entering a vehicle.

Drivers and riders should not use the Platform while engaging in unlawful, dangerous, threatening, or abusive behavior.

Prohibited Conduct

Users must not:

• Use Drivora for unlawful purposes.
• Impersonate another person.
• Provide false or misleading information.
• Attempt to access another user's account.
• Interfere with the operation of the Platform.
• Attempt to circumvent security measures.
• Use automated systems to abuse or manipulate the Platform.
• Harass, threaten, abuse, or discriminate against another user.
• Intentionally damage vehicles or property.
• Use the Platform to facilitate criminal activity.
• Attempt to manipulate fares, ride records, ratings, or other Platform information.

Ratings and Reviews

Where ratings or reviews are available, users may be permitted to provide feedback following a ride.

Feedback should be honest, relevant, and respectful.

Users must not use ratings or reviews to threaten, harass, discriminate against, extort, or intentionally mislead another user.

Account Suspension and Termination

Drivora may suspend, restrict, or terminate access to the Platform where reasonably necessary, including where:

• These Terms are violated.
• Fraud or abuse is suspected.
• A user presents a safety or security concern.
• Required driver documentation is no longer valid.
• A user provides materially false information.
• Continued Platform access could create legal, technical, or operational risks.

Privacy

Drivora may collect and process information necessary to operate the Platform, facilitate rides, communicate with users, maintain security, prevent abuse, and improve its services.

Information may include account information, ride information, location information, device information, and other information necessary for Platform functionality.

Use of personal information is subject to Drivora's Privacy Policy.

Location Information

Certain Drivora features require location information to facilitate pickup, navigation, ride tracking, or other transportation-related functionality.

By using features that require location information, you understand that relevant location information may be processed for those purposes.

Third-Party Services

Drivora may rely on third-party services for functionality such as mapping, hosting, communications, payment processing, authentication, analytics, or other technical services.

Third-party services may have their own terms and privacy policies.

Platform Availability

We aim to keep Drivora available and functioning reliably, but we do not guarantee uninterrupted or error-free operation.

The Platform may occasionally be unavailable because of maintenance, technical problems, network failures, third-party service interruptions, security issues, or circumstances beyond our reasonable control.

No Guarantee of Ride Availability

Drivora does not guarantee that a driver will always be available.

Likewise, Drivora does not guarantee that drivers will receive a particular number of ride requests, a particular amount of income, or a particular level of demand.

Limitation of Responsibility

Drivora provides the technology used to facilitate interactions between riders and drivers.

To the extent permitted by applicable law, Drivora is not responsible for acts or omissions of independent drivers or riders, including conduct occurring outside the Platform.

Drivers are responsible for the transportation services they provide.

Riders are responsible for their own conduct while using transportation services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Intellectual Property

The Drivora name, branding, website, software, designs, graphics, logos, text, and other Platform materials are owned by or licensed to Drivora and are protected by applicable intellectual property laws.

Users may not copy, modify, distribute, reverse engineer, reproduce, or commercially exploit Platform materials without appropriate authorization.

Changes to the Platform

Drivora may modify, add, remove, or discontinue features of the Platform from time to time.

We may also update these Terms when necessary to reflect changes to the Platform, business practices, legal requirements, or other circumstances.

Updated Terms will be made available through the Platform.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Entire Agreement

These Terms, together with any applicable policies referenced within them, constitute the agreement between you and Drivora regarding your use of the Platform.

Contact

If you have questions regarding these Terms or the Drivora Platform, please contact Drivora through the contact information provided on the Platform.